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\nPersonalized orders are full of small details: a grandchild’s name, a wedding date, a photo link copied in a hurry. It is completely normal to spot something you want to fix after you click “Place order”. This page explains how to cancel a Snug Print order or change its details, why the window is 24 hours, what we can change, and what happens if your blanket is already being printed or on its way.
\nEvery Snug Print blanket is printed to order. We prepare orders in 1-3 business days, and once your names and photos have been placed in the design and the throw has been printed, the fabric cannot be reused for anyone else. The 24-hour window gives you a calm stretch of time to read your confirmation email, look at the order notes again with fresh eyes, and tell us about anything you want changed before production goes ahead.
\nThe 24 hours are counted from the time on your order confirmation email, including evenings and weekends. If you order at 9 p.m. on a Friday, you have until 9 p.m. on Saturday to write to us. We may not answer until the next business day, but a request that reaches us inside the window counts.
\nTime zones are worth a thought for customers in Australia and New Zealand, who are many hours ahead of Illinois. The window is measured from the moment your order was placed, whatever the local time, so an email sent before your next-day equivalent of that time is within it. The time shown on your order confirmation email is the one we go by.
\nPlease send all your changes in one email if you can. Several separate messages about the same order make it easier for a detail to be missed.
\n| Change | \nExample | \nEffect on price | \n
|---|---|---|
| Names, dates, captions or verse | \nCorrecting “Grandma’s Gardan” to “Grandma’s Garden” | \nNone | \n
| Photos | \nSwapping a blurry screenshot for the original phone photo | \nNone | \n
| Design | \nSwitching from a heart collage to a classic grid | \nDifference charged or refunded | \n
| Size | \n50 x 60 in to 60 x 80 in for a bed | \nDifference charged or refunded | \n
| Fabric | \nFleece to sherpa for a warmer winter throw | \nDifference charged or refunded | \n
| Colour (on designs that offer it) | \nLavender to cream background | \nUsually none | \n
| Shipping address | \nSending the gift to a grandmother’s address instead of your own | \nNone, shipping stays free | \n
If a change means a higher price, we tell you the difference first and only go ahead once you agree. If it means a lower price, we refund the difference to your original payment method.
\nThe address can only be changed to another address in the United States, Canada, Australia or New Zealand, the four countries we ship to.
\nOnce 24 hours have passed, your blanket is normally already in production, and we cannot promise to stop it or change it. Please still write to us: if a request reaches us after the window and your blanket has not been printed yet, we will tell you honestly whether anything can still be done.
\nIf your blanket has been printed or shipped, you have not lost your options. Accept the delivery, and you can return it within 60 days of delivery for any reason with a free return label under our Returns & Exchanges Policy. You can then choose a refund, store credit that never expires, or an exchange printed with corrected details.
\nWhen we confirm a cancellation made within 24 hours, we refund everything you paid to your original payment method within 7 days of confirming the cancellation. Shipping is free on all orders and our checkout does not add sales tax, so the refund equals the order total. How long the refund takes to appear on your statement depends on your bank or payment provider; see our Refund Policy for the full details.
\nYou ordered a Grandma’s Garden blanket at midnight and noticed over breakfast that one grandchild’s name was missing a letter. Email us before midnight with the corrected list of names. We confirm the change and print the corrected version.
\nShared albums are often private by default. If we cannot open your link, we email you; you can also fix it yourself by changing the sharing setting to “anyone with the link” and replying to our email. Preparation time starts once we can see the photos.
\nYou chose a 30 x 40 in throw for a twelve-photo collage, then realised the faces will be small. Ask us within 24 hours to switch to 50 x 60 in or 60 x 80 in. We tell you the price difference and update the order once you agree.
\nYou meant to ship an anniversary throw straight to your parents in Auckland but used your own address. Write to us within 24 hours with the full new address, including the postcode.
\nIf you placed two identical orders, tell us which order number to cancel. If you are still within 24 hours of the second order, we cancel it and refund it in full.
\nFamilies sometimes agree on a verse after the order is placed. If the new wording reaches us within 24 hours, we print the agreed text. Please send it exactly as it should appear, including punctuation, because there is no proof step before printing.
\nYou picked fleece for a pet portrait blanket, then read the “Fleece or sherpa?” comparison and decided the thicker sherpa back would suit winter evenings better. Ask within 24 hours; we tell you the price difference and update the order once you agree. If you would rather keep fleece for the dog bed and add a sherpa one for the sofa, simply place a second order.
\nIf you decide within 24 hours that a different gift would be better, ask us to cancel. You receive a full refund, and you are free to come back and order another design whenever you are ready.
\nIt can help to picture where your order is when you write to us. The table below shows the usual path of a Snug Print order and what we can still do at each stage.
\n| Stage | \nWhen | \nCancel? | \nChange details? | \n
|---|---|---|---|
| Order placed, confirmation email sent | \nMinute 0 | \nYes | \nYes | \n
| We read your order notes and open your photo links | \nWithin the first business day | \nYes, within 24 hours | \nYes, within 24 hours | \n
| Waiting for a working photo link or missing detail | \nUntil you reply | \nYes, within 24 hours of ordering | \nYes, send the missing detail | \n
| Design set up and blanket printed | \nWithin 1-3 business days | \nNot guaranteed after 24 hours | \nNot guaranteed after 24 hours | \n
| Packed and handed to the carrier | \nAfter preparation | \nNo; use a return instead | \nAddress changes may no longer be possible | \n
| Delivered | \nAbout 7-14 business days in transit | \nNo; return within 60 days | \nReprint via exchange | \n
If your order contains more than one blanket, for example three family tree throws for three households, you can cancel or change just one of them within 24 hours. Tell us which blanket by its design and the names on it, so there is no confusion between similar items. The other blankets continue as normal, and we refund or charge only the difference for the one that changed. Shipping stays free whatever the number of blankets.
\nSometimes you are waiting on a detail: the exact spelling of a new baby’s middle name, the date of a ceremony, or a better photo from a cousin. You do not need to rush the order. You can wait to order until you have everything, or place the order and send the final detail within 24 hours. If the detail will take longer, it is usually kinder to cancel within the window and reorder later than to have the blanket printed without it, because there is no proof step and we print exactly what we receive.
\nVery occasionally we may need to cancel an order ourselves, for example if we cannot open the photos and do not hear back from you, if a photo or text cannot be printed for rights reasons, if a price was shown in error, or if a payment cannot be confirmed. If that happens, we email you to explain and refund the full amount you paid.
\nNeed to cancel or change something? Email support@snugprint.shop with your order number as soon as you can, ideally the same day. You can also check the status of your order on Order Tracking or browse the Help Center. We reply within 24 hours on business days.
\nSnug Print, 716 Liberty Bell Ln, Libertyville, IL 60048, US.
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