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\nThis page explains how paying for a Snug Print blanket works: where you see the payment options, which currency we use, when you are charged, how your payment details are protected and what to do if a payment does not go through. The payment options available for your order are always shown on the checkout page before you confirm anything, and you only pay once you choose one of them and place your order. If you have a question about paying, email support@snugprint.shop and we will reply within 24 hours on business days.
\nWhen you reach the checkout page, the payment section lists every option you can use for that order. Only the options shown there can be used. We do not take orders or payments by email, by phone, by post or in person, and we will never send you a separate payment link that you did not ask for.
\nIf you reach checkout and do not see a payment option that works for you, please do not try to pay another way. Email us instead with the blanket you would like and the country you are ordering from, and we will tell you what is possible. Your order is only placed, and you are only charged, once you choose a payment option at checkout and confirm the order.
\nPaying for a personalized blanket takes a few minutes. Here is what each step of our checkout asks for, so nothing comes as a surprise:
\nIf anything on the checkout page looks wrong, such as a price that does not match the product page or a missing shipping option, stop before paying and email us. We would rather fix a page than have you pay for something you did not mean to order.
\nLike most online shops, we may occasionally need to confirm an order before preparing it, for example when the billing and shipping details look inconsistent or a photo link does not open. If so, we email you from support@snugprint.shop and the order waits until we hear back. If an order cannot be confirmed, we cancel it and refund the full amount to the original payment method. We will never ask for payment details as part of such a check.
\nAll prices on snugprint.shop are in US dollars. The price shown on each product page changes with the options you choose: a 60 x 80 in throw costs more than a 30 x 40 in throw, and sherpa costs more than fleece of the same size. The cart and the checkout show the final amount before you pay.
\n| Part of the total | \nHow it is set | \nShown when | \n
|---|---|---|
| Blanket price | \nThe design, size and fabric you choose | \nOn the product page and in the cart | \n
| Personalisation | \nIncluded: names, dates and photos you add in the order notes cost nothing extra | \nNot a separate line | \n
| Shipping | \nFree to the US, Canada, Australia and New Zealand, no minimum | \nIn the cart and at checkout | \n
| Sales tax | \nNot added at our checkout | \nNot a separate line | \n
| Discount | \nOnly if a valid code is entered | \nAt checkout, before you pay | \n
If you pay with a card or account in another currency, such as Canadian, Australian or New Zealand dollars, your bank or payment provider converts the US dollar amount at its own exchange rate and may add a foreign transaction fee. Those rates and fees are set by your bank or provider, not by us, so the amount on your statement can differ slightly from the US dollar total. If you are unsure, check with your bank before ordering.
\nYou are charged when you place your order at checkout. Because every blanket is printed to order, we start reading your order notes and preparing your design soon after payment is confirmed. That is why changes and cancellations are possible within 24 hours of ordering, and not later; see Cancel or Change an Order.
\nIf you cancel within 24 hours, or if we have to cancel an order we cannot complete, we refund the full amount to the payment method you used. If you change your order to a cheaper size or fabric, we refund the difference; if you change to a more expensive one, we tell you the difference first and only charge it after you agree.
\nThe whole of snugprint.shop runs over an encrypted HTTPS connection, shown by the padlock in your browser’s address bar. Payment details you enter at checkout are handled by the payment provider for the option you choose. Some payments may ask you to confirm the purchase with your bank or provider, for example with a code or an app notification; this is a normal security step.
\nA few simple habits keep your account safe:
\nHow we handle the personal information connected with your order, such as your name, address and photos, is explained in our Privacy Policy.
\nPayments can be declined for reasons that have nothing to do with your order. The most common ones are a billing address that does not match the one your bank has on file, an expired card, a daily spending limit, insufficient funds, or a bank blocking an international or online payment as a precaution.
\nA declined payment does not create an order, so nothing is printed. Your basket stays saved in your browser for a while, so you can try again without starting over.
\nIf your payment was declined while you were ordering a blanket for a specific date, such as a birthday or a memorial service, let us know when you write. We cannot change delivery times, but we can tell you honestly how the normal timeline of 1-3 business days preparation and 7-14 business days transit fits your date.
\nIf you see two charges for the same order, or a charge you do not recognise, email us with your order number, the date and the amounts, and the name on the payment. Sometimes a bank shows a temporary authorisation that disappears on its own within a few days; in other cases there really is a duplicate, and we refund it to your original payment method. Please contact us before opening a dispute with your bank; most questions can be answered in one email, and writing to us first does not limit any right you have with your bank or payment provider.
\nOur checkout does not add sales tax to your order. Blankets sent to Canada, Australia and New Zealand cross a border, and whether any import duties, taxes or fees apply depends on the destination country’s rules. Any such charges are set by the destination country, not by us, and are not part of what you pay at our checkout. If you are unsure what may apply to a parcel, contact us before ordering.
\nIf you have a valid discount code, enter it in the coupon field in the cart or at checkout; the discount is shown before you pay. Codes cannot be added to an order after it has been placed. Store credit issued for a returned blanket never expires and can be used on any design, size or fabric; email us with your order number and we will help you apply it to a new order.
\nRefunds always go back to the payment method you used for the order, unless you choose store credit instead. When you return a blanket within 60 days of delivery, using the free return label we send, we refund it within 7 days of receiving the return. How quickly the refund then appears on your statement depends on your bank or payment provider. Full details are in our Refund Policy and our Returns & Exchanges Policy.
\nYou can pay for a blanket and have it delivered to someone else in the United States, Canada, Australia or New Zealand: enter your own billing details and the recipient’s address as the shipping address. The payment and the order confirmation stay with you. If the recipient returns the blanket, the refund goes to the person who paid, or we can issue store credit to the recipient if the purchaser agrees.
\nOrdering several blankets at once, for example matching family throws for a reunion or memorial blankets for each household, works the same way: add each blanket to your cart, add every set of names and photo links to the order notes, and pay once at checkout. If you plan a larger order and would like to check the details before paying, email us first.
\nEmail support@snugprint.shop, visit the Help Center or read our FAQs. Please include your order number if you have one, and never include payment details. We reply within 24 hours on business days. The terms that apply to every purchase are set out in our Terms of Service.
\nSnug Print, 716 Liberty Bell Ln, Libertyville, IL 60048, US.
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