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\nThis Refund Policy covers the money side of a Snug Print order: when you are entitled to a refund, how much comes back to you, which payment method it goes to and how quickly it is sent. The practical steps for sending a blanket back, such as asking for a return label and packing the parcel, are on our Returns & Exchanges Policy. If you have a question about a charge or a refund, email support@snugprint.shop with your order number and we will reply within 24 hours on business days.
\nOur refund timing is simple and the same for every country we serve: once your returned blanket reaches us, we send your refund within 7 days. The clock starts on the day the parcel arrives at our return address, not on the day you post it, so a parcel travelling back from Perth or Halifax will take a little longer overall than one posted in Illinois.
\nWhen we send the refund, we email you to confirm the amount. After that, the time it takes for the money to show up on your statement depends on your bank or payment provider. Some show it within a day or two; others take several business days to post a refund. If you have not seen it after that, contact us and we will check the transaction with you.
\nRefunds are only ever sent by us, from the order record, to the payment method used. We will never ask you for card numbers, bank passwords or login codes by email to “release” a refund. If you receive a message like that claiming to be from Snug Print, do not reply to it; forward it to support@snugprint.shop so we can warn other customers.
\nPerhaps the throw did not suit the room, the gift was a duplicate, or you would simply rather have the money back. Every blanket can be returned within 60 days of delivery for any reason. We send you a free return label, so returning costs you nothing, and once the blanket arrives back with us you receive a refund of the price you paid for it.
\nWe print the names, dates and photos you type or link in the order notes box at checkout, exactly as written. If what arrives does not match what you sent, for example a date printed differently from your notes or a photo missing from a collage, send us a photo of the blanket together with your order number. You can choose a refund, store credit or a reprint.
\nIf the parcel arrives torn, wet or crushed and the blanket is marked or damaged, or the blanket has a fault such as a print defect, send us photos of the blanket, the damage and the shipping label. You can choose a refund, store credit or a reprint, and you will not pay anything to send it back.
\nIf your blanket has not arrived within the estimate described in Shipping & Delivery, contact us with your order number. Every case is looked at individually; we will tell you what we find and agree the next step with you, which can include a refund or a reprint.
\nOrders cancelled within 24 hours of being placed are refunded in full to the original payment method within 7 days of confirming the cancellation. See Cancel or Change an Order for how to ask.
\nIf we cannot complete an order, for example because the photo link never opened and we could not reach you, or because the content could not be printed for rights reasons, we email you and refund the full amount you paid.
\nShipping on Snug Print orders is always free, and return postage is free too, so refunds are straightforward: you get back what you paid for the blanket.
\n| Situation | \nBlanket price | \nShipping paid | \nReturn postage | \n
|---|---|---|---|
| Changed your mind (within 60 days) | \nRefunded in full | \nNothing was charged | \nFree label from us | \n
| Print does not match your order notes | \nRefunded in full | \nNothing was charged | \nFree label if we need it back | \n
| Damaged or faulty on arrival | \nRefunded in full | \nNothing was charged | \nFree label if we need it back | \n
| Wrong blanket sent | \nRefunded in full | \nNothing was charged | \nFree label from us | \n
| Cancelled within 24 hours | \nRefunded in full | \nNothing was charged | \nNot applicable | \n
| Exchange to a cheaper size or fabric | \nPrice difference refunded | \nNothing was charged | \nFree label from us | \n
We do not charge restocking fees, processing fees or “personalisation fees” on refunds. If you used a discount on your order, the refund is the amount you actually paid for the blanket after that discount.
\nPartial refunds are rare. They only come up when a blanket from a change-of-mind return arrives back noticeably damaged after delivery, for example with chewed edges or permanent stains. In that case we email you the amount and the reason, with photos, before anything is processed. If you do not agree, we can send the blanket back to you instead and you keep it. Normal signs of a blanket being unfolded, used for an evening or gently washed are not a reason for a partial refund.
\nBy default, refunds go back to the payment method you used at checkout, in US dollars, the currency of your order. If your bank converts currency, the amount you see in Canadian, Australian or New Zealand dollars may differ slightly from your original charge because of exchange rates; we refund the full US dollar amount.
\nIf you prefer, we can give you store credit instead. Store credit is issued for the full value of the returned blanket, never expires and can be used on any design, size or fabric. Some customers choose credit when they want to reorder with a corrected name or a different set of photos at a later date.
\nIf the original payment method is no longer available, for example because a card has been cancelled, your bank or payment provider usually redirects the refund to your new account. If that is not possible, contact us and we will work out another way to return your money.
\nWhen a blanket was bought as a gift, the money goes back to the person who paid. If the recipient returns it, we can issue store credit to the recipient instead, so they can choose another design for themselves, as long as the purchaser agrees or asks us to. We keep the details of the return between the people involved.
\nAn exchange means we print a new blanket in a different size, fabric or design with your details. If the new blanket costs less than the original, we refund the difference to your original payment method within 7 days of receiving your returned blanket. If it costs more, we tell you the difference before printing and send you a way to pay it. You never pay shipping on the new blanket.
\nEvery refund we send has a confirmation email from us with the order number, the amount and the date it was sent. Keep that email: if your bank asks for details, it has everything they need. Here is how the timeline usually looks from your side:
\n| Stage | \nWho acts | \nWhat you see | \n
|---|---|---|
| You post the returned blanket with our free label | \nYou | \nThe carrier’s receipt or reference | \n
| The parcel travels back to us | \nCarrier | \nNothing from us yet | \n
| We receive the blanket | \nSnug Print | \nAn email confirming it arrived | \n
| We send the refund, within 7 days of receiving it | \nSnug Print | \nA refund confirmation email with the amount | \n
| The refund posts to your account | \nYour bank or payment provider | \nThe credit on your statement | \n
If you have the refund confirmation email but the money is not visible after several business days, contact your bank first with the date and amount, then let us know if they cannot find it. We will look up the transaction reference for you.
\nOur checkout does not collect sales tax, so there is no tax amount to refund on our side. Import duties, taxes or fees that may apply to parcels sent to Canada, Australia or New Zealand depend on the destination country’s rules and are not charged by us. If you paid such a charge on delivery and later return the blanket, contact us and we will explain what we can and cannot do about it.
\nIf something looks wrong on your statement, please contact us before opening a dispute with your bank or payment provider. Most questions, such as a refund that has not appeared yet or a charge you do not recognise, can be answered within one email. Writing to us first does not limit any right you have with your bank or payment provider.
\nEmail support@snugprint.shop or submit a ticket with your order number. We reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery, Payment Methods and our FAQs.
\nSnug Print, 716 Liberty Bell Ln, Libertyville, IL 60048, US.
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