Contact Us

Last updated: October 31, 2026

We are happy to help with anything to do with your Snug Print blanket, before or after you order. Snug Print supports customers by email, which keeps your photos, names and order details together in one written conversation that is easy to look back on. Write to support@snugprint.shop and we will reply within 24 hours on business days.

Before you write: the fastest answers

Many questions already have a full answer on our help pages, and reading them first can save you a day of waiting. This table points each common topic to the right place:

For anything else, our Help Center groups every guide in one place.

What to include in your email

A complete first message means we can usually solve things in one reply. Please include:

1. Your order number, found in your order confirmation email, if you have already ordered.
2. The name and email address used at checkout, so we can find and confirm your order.
3. What you need, in a sentence or two. For a change, write the old detail and the new one, for example “Change ‘Jayden’ to ‘Jaden’ in the family tree”.
4. Photos when they help. For a problem with a delivered blanket, attach a clear photo of the blanket and the packaging. For personalisation, attach the photos or paste a working album link.
5. Any date that matters, such as a birthday or service date, so we can tell you honestly what is possible.

Please never send card numbers, bank details or passwords by email. We will never ask for them. Payments are made only at checkout through the payment provider shown there.

Writing to us before you order

You do not need to have ordered to get help. Customers often write to ask questions like these, and we are glad to answer:

• “I have nine photos from our trip. Which design shows them best, and in what size?”
• “My grandmother lives in Toronto. Can I ship the family tree blanket straight to her?” (Yes, we ship free to Canada, the US, Australia and New Zealand.)
• “Is sherpa too warm for a dog crate?”
• “Can I print the words from our wedding vows?” (Yes, your own words are welcome; we cannot print song lyrics or published poems.)
• “How do I share a Google Photos or iCloud album so you can open it?”

If your question is about a specific design, include the product name or a link to its page, and tell us roughly how many photos or names you have so we can suggest the right layout and size.

Writing to us after you order

Changes and cancellations

If you notice a misspelled name, a wrong date, the wrong photo or the wrong size, email us as soon as you can with your order number and the correct detail. Changes and cancellations are possible within 24 hours of ordering. Because there is no proof step, this window is your chance to catch mistakes; after it, your blanket may already be in production. Details are on our Cancel or Change an Order page.

Photos we could not open

If we cannot open the album link in your order notes, we will email you. The most common cause is an album set to private. Reply with a new link set so that anyone with it can view, or attach the photos directly. Your order waits until we have the photos.

Delivery questions

Orders are prepared in 1-3 business days and then take 7-14 business days in transit. If the estimate has passed, if your parcel shows as delivered but you cannot find it, or if it arrived damaged, email us with your order number and, for damage, a photo. Check with neighbours and around your property first, as parcels are sometimes left in a safe spot. We will look into it and help you with the next step.

Returns and refunds

You can return any blanket within 60 days of delivery, for any reason. Email us to start your return and we will send you a free return label. Refunds are sent within 7 days of receiving your return, to your original payment method, or as store credit that never expires if you prefer.

Subject lines that help us route your email

You can write to us in your own words, but a clear subject line helps us find the right answer faster. These are the subjects we suggest:

Our Submit a Ticket page has these same topics as one-click email links with the subject already filled in.

Special occasions and time-sensitive orders

Many of our blankets are made for a day that matters: a birthday, an anniversary, Christmas morning, a baby shower or a memorial service. We understand the pressure that comes with a date, and we will always be honest with you about timing. Every order needs 1-3 business days of preparation and then 7-14 business days in transit, and we cannot promise a delivery date or offer faster shipping. If your date is close, email us before ordering with the date and the destination country, and we will tell you plainly whether the usual timeline is likely to work.

For memorial blankets, we know these orders are often placed in difficult weeks. If you need help with wording, such as how to lay out dates or a short verse, write to us and we will explain what fits the design. Take the time you need to check the names and dates; there is no proof step, but you have 24 hours after ordering to send any correction.

Gifts sent to someone else

You can send a blanket directly to the person it is for. At checkout, enter their name and address as the shipping address and your own email address for order updates, so the surprise is not spoiled. If the recipient needs to return it, they can email us with the order number, or you can contact us on their behalf.

What happens after you email us

Messages sent on weekends or public holidays are answered on the next business day. If you have not heard from us within 24 hours on a business day, please check your spam or promotions folder, then write again, as a reply may have been filtered.

Making sure our replies reach you

Because we work by email, a few simple checks make sure nothing goes missing:

• Add support@snugprint.shop to your contacts or safe senders list, especially if you use a work email address.
• Check that the email address you typed at checkout is correct. A single wrong letter means order emails and our replies cannot reach you; if you think this happened, write to us from your correct address with your name and the date you ordered.
• Look in spam, junk and promotions folders if you are waiting for an answer or a return label.
• Reply in the same email thread when you can, so your full history stays together.

Accessibility

If anything on our site is hard to use with a screen reader, keyboard or zoom, or if you would find it easier to order with our help, please email us. Tell us which page and what went wrong, and we will guide you through each step of the order by email and work on fixing the problem. You can also send personalisation details by email instead of the order notes box if typing them at checkout is difficult; just include your order number once you have it, and we will match your message to the order.

Business details

Snug Print is an online shop. Our business details are:

• Business name: Snug Print
• Address: 716 Liberty Bell Ln, Libertyville, IL 60048, US
• Email: support@snugprint.shop
• Website: snugprint.shop
• Selling to: United States, Canada, Australia and New Zealand; orders ship from the USA

If you want to return a blanket, please email us first rather than posting it: we send you a free return label with everything your parcel needs.

Feedback and ideas

We would love to hear what you think, whether it is an idea for a new design, a layout you wish we offered, or something on the site that was confusing. Send it to support@snugprint.shop with “Feedback” in the subject line. We read every suggestion, and it helps us make ordering a personalized blanket simpler for the next person.

More help

Looking for something else? Try our FAQs for quick answers, the Help Center for step-by-step guides, the Size Guide for choosing a throw, or learn more about Snug Print.