Returns & Exchanges Policy

Last updated: October 31, 2026

A personalized blanket is a big decision: the right photos, the right names, the right size for the sofa or the bed. If something about your Snug Print throw is not right, you can send it back within 60 days of delivery, for any reason, and we send you a free return label. That includes blankets printed with your own photos and names. This page walks through the return and exchange process step by step: how to ask, how to pack, what happens when the parcel reaches us and how exchanges work. For the money side (how much, how and when you are refunded), see our separate Refund Policy.

1. How the 60-day window works

The 60 days start on the day your parcel was delivered, not the day you ordered. You only need to contact us within those 60 days to start a return; you do not need to have the parcel back with us by day 60. If the blanket was a gift sent straight to someone else, the window runs from the day it reached them, and either you or the recipient can contact us.

Take your time with the blanket. Unfold it, use it on the sofa for an evening, see how the photos look in your own light. If after a few days you decide the 50 x 60 in throw is too small for the bed, or that sherpa would have been warmer than fleece, you are still well inside the window.

If you are not sure of your delivery date, look at the date on your shipping notice or simply send us your order number; we can work it out for you. If day 60 falls on a weekend or holiday, write to us on that day anyway and we will treat your request as on time.

2. What we accept back

Every product in our shop can be returned within 60 days. Because each blanket is printed only for you, we are often asked whether personalized items count. They do. Whether the throw carries a family tree, a wedding photo or a single pet portrait, it is covered.

One honest note about personal details: we print exactly the names, dates and photos you send in the order notes, and there is no proof step before production. If a grandchild’s name was misspelled in your notes, or the photo link pointed to a blurry screenshot, the blanket will show that. You can still return it within 60 days with a free label; tell us what happened and we will also talk you through ordering a corrected one if you would like.

3. Starting a return, step by step

1. Write to us. Email support@snugprint.shop or submit a ticket. Include your order number, which blanket you are returning if the order had more than one, the reason, and whether you would like a refund, store credit or an exchange.
2. Add photos if something is wrong. For damage or a print that does not match your notes, attach clear photos of the blanket, the problem area and the shipping label.
3. Receive your return label. We reply within 24 hours on business days with return instructions and a free return label. You do not pay postage for any return, including change-of-mind returns.
4. Pack the blanket. Fold it neatly, place it in a bag or box (the original packaging is ideal but not required), and write your order number on a slip of paper inside.
5. Send it off. Attach the label and hand the parcel to the carrier named on the label. Keep any receipt or reference number you are given.
6. We confirm receipt. When your return reaches us, we email you and complete your refund, credit or exchange.

Please contact us before sending anything back. A blanket that arrives without a return request is harder to match to an order and takes longer to resolve. If you have any doubts about how long you have to post the parcel after receiving your label, ask us and we will confirm it in our reply.

4. Who pays for return postage

We do. Every return within the 60-day window gets a free return label from us, whether the reason is a damaged parcel, a printing mismatch, or simply a change of heart. You never pay to send a Snug Print blanket back, and we never deduct return postage from your refund. There is no restocking fee.

Customers in Canada, Australia and New Zealand follow the same process. The label we send is set up for your country. If the return label does not work at your local post office for any reason, email us before paying for postage yourself so we can sort out an alternative.

5. Exchanges for a different size, fabric or design

Exchanges at Snug Print work a little differently from a clothing shop, because every blanket is printed for one order. We cannot simply swap your throw for another off a shelf. Instead, an exchange means we take back your blanket and print a new one with the same names, dates and photos, in the size, fabric or design you prefer.

• Bigger or smaller size: for example, a 50 x 60 in wedding photo blanket swapped for a 60 x 80 in throw for the bed.
• Different fabric: a fleece pet blanket swapped for sherpa, or the other way round if the sherpa feels too warm.
• Different design: a heart collage swapped for a classic grid, using the same photos.

To request an exchange, say so in your return email and tell us exactly what you would like instead. If the new blanket costs more, we will tell you the difference before printing; if it costs less, we refund the difference to your original payment method. The new blanket goes through the normal preparation time of 1-3 business days, then 7-14 business days in transit, with free shipping.

If you would also like to correct a detail at the same time, such as a date or a name, include the corrected text in your email. We print exactly what you send, so please read it through once more before you hit send.

6. Damage, printing problems and wrong items

If your blanket arrives damaged, if what is printed does not match what you wrote in the order notes, or if you receive someone else’s design, tell us within 60 days of delivery and include photos. We will review it and offer a reprint, store credit or a refund, whichever you prefer. In some of these cases we may not need the blanket back at all; when we do, we send a free return label.

Please keep the parcel and packaging until we have replied. The shipping label and the outer bag or box help us understand what happened in transit.

7. After your return arrives

When the parcel reaches us, we check it against your return request and email you to confirm. What happens next depends on what you asked for:

The full details of refund amounts and payment methods are on our Refund Policy.

8. Gifts and returns by the recipient

Personalized blankets are very often gifts. If you received a Snug Print blanket and it is not right, you can arrange the return yourself: email us with the order number from the packing slip or the gift-giver’s name and the delivery address, and we will help. Where possible we refund the original purchaser or, if you prefer, issue store credit so you can choose another design. We do not share your reason for returning with the person who sent the gift unless you ask us to.

9. Your photos after a return

We keep the photos you sent only for as long as we need them. Customer photos are deleted 30 days after delivery. If you plan to exchange your blanket for a new one after that point, you may need to send the photo links again; we will tell you if so. You can read more in our Privacy Policy.

10. Orders that have not shipped yet

If your blanket has not been sent yet, you may not need a return at all. Within 24 hours of ordering you can cancel or change details such as names, dates, photos, size, fabric or address. See Cancel or Change an Order for how that works.

11. A few practical tips

• Shake out or lint-roll pet hair before packing a returned blanket, especially sherpa throws that have spent time on the sofa with the dog.
• Wash a used blanket only if you want to, on a gentle cold cycle with a low tumble dry; there is no need to wash it before sending it back.
• Fold large 60 x 80 in throws in thirds and then in half to fit a standard shipping bag.
• Write your order number on a note inside the parcel, even if it is printed on the label.

12. Three return stories

The collage that was a size too small

A customer ordered a twelve-photo grid collage at 30 x 40 in and found the faces too small to enjoy from across the living room. She emailed us in week two, asked for an exchange to 50 x 60 in sherpa, and paid only the price difference. We sent a free return label and printed the larger throw with the same photos.

The gift that already had a twin

A grandmother in Toronto received two family tree throws from two of her children in the same week. One of them emailed us with the order number, used our free label to send it back unused, and chose store credit, which never expires, for a future birthday.

The parcel that arrived wet

A couple blanket arrived in a torn, rain-soaked bag. The customer sent photos of the bag, the label and a stained corner. We reviewed the photos, sent a free return label and reprinted the blanket with the same order notes.

13. Help with a return or exchange

Email support@snugprint.shop, visit the Help Center or read our FAQs. Include your order number and we will reply within 24 hours on business days. For delivery questions, see Shipping & Delivery.

Snug Print, 716 Liberty Bell Ln, Libertyville, IL 60048, US.